Lloyds Banking Group (LBG)

I was involved in a project for Lloyds Banking Group working within the Home Insurance team to improve the user experience of the renewal and cancellation journey. This project involved using the latest design constellations/components and systems, along with keeping consistent with design guidelines, copywriting and clear expectations whilst working on the same journeys for three brands that are a part of LBG: Halifax, Bank of Scotland and MBNA.

Renewal Live Link: https://home-insurance.lloydsbank.co.uk/#/?req=RN

Cancellation Live Link: https://home-insurance.lloydsbank.co.uk/#/?req=CN